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Let’s take a sneak peek into the On Hold Messages playbook to give you the edge you and your team need, to stay competitive and book a place in Messages On Hold glory!

Is your On Hold Marketing strategy finals worthy or is it lagging behind the competition?

Message on hold plays
Finals fever has struck, with some teams making the cut with a steady performance during the regular season, many teams did fall from grace in the closing stages. Some teams were able to grow extra legs and catapult into the finals resurrecting their season.

Just like a firm pre-match hand shake to let the people you’re dealing with know where you stand. The on hold message greeting also sets the tone of the interaction with the client and should include;

• Clear voice with correct dictation and pronunciation
• Concise, to-the-point and digestible dialogue
• Warm and inviting welcome to make the client feel special

The kick-off and the first minutes of the game are usually where the opposing team tries to stamp their authority, showing their strength and skill. Your message on hold should take this approach, professionally and gracefully guiding the client’s on hold transfer into a pleasant and helpful interaction with your business and should include;

• Seamless transition between operator and on hold message service
• A clear display of regard for the client, portraying a positive vibe
• Maximise your opportunity to connect with the client and show off your services

Every effective on hold messages needs to have a proven game plan created by an experienced coach, like Jonny Jingles. Plays 3 & 4 from the messages on hold playbook revealed next week when finals footy reach the second week of the play-offs.

Enquire today to seek your own customized advice on kicking some goals with your on hold marketing.