Keeping your customers happy is a must no matter what business you’re in. There are many ways of achieving this overall, but today we’re focussing on how to keep customers happy whilst on hold….. Placing your customers on hold is […]
You might have heard people say “nobody likes a knowitall.” But that’s not really true… Everybody loves Dr Karl! The fact is that when it comes to business, the more you know, the more credibility you have; and the more […]
We all know when we see something cheap. Whether it’s a b-grade movie or a knock-off product on the shelf in a discount store, we can easily tell the difference between something of superior quality and poor imitation. There’s something […]
“Hold the line, Love isn’t always on time.” These are words immortalised in the late 1970s by the popular prog rock band Toto, and in a sense they still ring true today. Okay, so your business might not offer love, […]
We all know first impressions are super important. When you meet someone new it only takes a few moments to go from knowing absolutely nothing about that person to forming judgments based on the way they speak, they act and […]
You might have heard people say “nobody likes a know-it-all.” But that’s not really true… Everybody loves Dr Karl! The fact is that when it comes to business, the more you know, the more credibility you have; and the more […]
It is imperative that the On Hold Message best portrays your brand. This makes the decision of the voice and background music very difficult to get right. Your audience will have a preconceived idea of what your brand should sound […]
It’s not ideal to put our customers and clients on hold, but this can’t always be helped. So, why not make the most of this time, promote your business and keep them hanging on! There are a number of reasons […]
As a primary marketing tool in day to day business, on hold messages is proving to be one of the most successful tools in the business industry today. Taking supermarket shopping as an example, customers line up at the check […]
Interactive voice response (IVR) is simply a touch tone or voice recognition system that allows your client to interact with a central automated telecommunications system. There are two common types; speech recognition through a handset or the keypad on your […]
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