You might have heard people say “nobody likes a knowitall.” But that’s not really true… Everybody loves Dr Karl! The fact is that when it comes to business, the more you know, the more credibility you have; and the more […]
Interactive voice response (IVR) is simply a touch tone or voice recognition system that allows your client to interact with a central automated telecommunications system. There are two common types; speech recognition through a handset or the keypad on your […]
Jonny Jingles unravels the final two plays from the messages on hold playbook to complete an unbeatable on hold marketing strategy that will rival any! We are at the pointy end of finals footy now and the cream has risen […]
Taking a leaf out of the coaches playbook may help you formulate your unbeatable messages on hold strategy as we reveal more hints from the messages on hold playbook! Some teams bowed out last week with others winning a well-deserved […]
It’s that time of year again where we find ourselves rummaging around the garage and under the staircase on the eve of the long weekend. Our lifestyle is so fast passed that we stress ourselves out planning a weekend away! […]
We’ve all been stuck red faced and ready to explode over an unpleasant and grating message on hold experience. These sometimes unavoidable bad experiences resonate with us for life. It’s crystal clear that businesses need to advocate and protect their brand […]
Finally, your company is up and running, everything is going to plan. You have your phone system sorted, your first customer calls, gets to the reception and BANG… their on hold listening to Christmas chimes. Now their not going to […]
So many businesses are using On Hold Messages today because of its huge advertising opportunity. The average caller will wait almost one minute which is a golden opportunity to explain red hot deals, products and add-ons to existing products. The […]
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