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Interactive voice response (IVR) is simply a touch tone or voice recognition system that allows your client to interact with a central automated telecommunications system. There are two common types; speech recognition through a handset or the keypad on your telephone.

Incorporating a customised IVR into your phone system will reduce call durations and free up vital human resources. Our team at Jonny Jingles are experts in phonetics and linguistics to ensure that your IVR completion rates are boosted and maintained.

No matter how complex your requirements; simple or multitier menu IVR system, we can assist you with automating your existing phone system to better service your customer transactions.

IVR is an efficient way of dealing with large call volumes but also helps facilitate services such as;

· Call routing, information access

· Payment collection, transfers or balance enquiries

· Take bookings and process orders

· Data collection for surveys and questionnaires

· Helpline and technical support features

We guarantee a professional result by simulating and testing all IVR’s on real customers before roll-out. All layout and design assessments are carefully made with respect to the potential end-user’s experience, need fulfillment and ease of use.

Jonny Jingles is more than a one-trick pony, we have extended our messages on hold service to also include IVR, single line systems, voice mail and voice prompt services.

Enquire today about our IVR service or how you can integrate it with an on hold message system.